Apple has rolled out a new, customer-centric shopping experience in India, making it easier than ever to purchase an iPhone. Now, customers can buy their favorite Apple smartphones through a live video call with an Apple sales specialist — all from the comfort of their homes.
This innovative initiative comes just ahead of the much-anticipated iPhone 17 series launch, signaling Apple’s commitment to offering a premium and personalized buying journey in one of its fastest-growing markets.
Buy an iPhone via Video Call in India: A New Retail Experience
Apple is now offering a “Shop with a Specialist over Video” feature on its official Apple India Online Store. This unique service allows customers to connect one-on-one with a trained Apple sales expert via a one-way video call, where the customer can see the specialist, but their own video remains off, ensuring full privacy.
This service brings the Apple Store experience right to your screen — whether you’re on an iPhone, Android phone, tablet, or computer.
How It Works: Personalized iPhone Shopping from Home
With this service, customers can:
- Connect to an Apple-trained specialist via video
- View and compare the latest iPhones
- Get help selecting the right model, storage, and color
- Understand Apple’s financing options, including EMIs
- Explore Apple Trade-In plans and value for older devices
- Avail bank offers and promotions applicable to their purchase
- Get guidance on AppleCare+ and accessories
You can ask questions, explore product features, compare models, and even finalize your order — all on a secure and seamless platform.
Available Timing and Language Support
The Apple Video Shopping service in India is available:
- Monday to Friday
- 10 AM to 7 PM IST
- Language: English
- Accessible via iOS and non-iOS devices
Whether you’re using an iPhone, Android phone, MacBook, or Windows PC, the experience remains smooth and user-friendly.
India Becomes the Second Country to Get Apple’s Video Call Shopping
India is only the second country globally to receive this specialized video shopping experience — following the United States. This highlights India’s strategic importance to Apple, especially in light of its booming e-commerce growth and increasing demand for premium smartphones.
The move aligns with Apple’s broader strategy to strengthen its direct-to-customer retail presence in India, following the launch of its first Apple Stores in Mumbai and Delhi earlier in 2023.
Why This Matters: The Benefits of Shopping via Video Call
Here are a few reasons why this could be the future of premium smartphone retail in India:
- Convenience: Shop for your iPhone from home without visiting a store
- Expert Guidance: Speak directly with Apple specialists
- Privacy Focused: One-way video ensures your camera remains off
- Nationwide Delivery: Apple ships your order to anywhere in India
- Financing Help: Get personalized help on EMI options and offers
- Trade-in Support: Know the exact value of your old iPhone or smartphone
- Trusted Experience: Direct from Apple — no resellers, no confusion
How to Book a Video Call with Apple Specialist in India
Booking a video call is simple:
- Visit the Apple India Store
- Click on “Shop with a Specialist”
- Choose a suitable date and time
- Join the video call at your scheduled slot
A friendly Apple team member will guide you through your purchase and answer any queries you may have.
Final Thoughts: A Smarter Way to Shop for Your iPhone
Apple’s video call shopping experience marks a significant shift in how premium devices are sold in India. With personalized assistance, real-time support, privacy-first features, and nationwide delivery, Apple is setting new standards in customer satisfaction.
This is especially useful for first-time iPhone buyers, those looking to upgrade, or customers in Tier 2 and Tier 3 cities who want the Apple Store experience without visiting a physical outlet.
If you’re planning to buy an iPhone in India, this might be the most convenient and trusted way to do it — just connect, explore, and place your order with confidence.
Pro Tip: Bookmark this service or share it with friends and family who are planning to buy an iPhone soon. With the iPhone 17 series around the corner, this could be the perfect time to explore Apple’s new shopping model.